We offer free worldwide shipping with DHL Express Worldwide Service.
Delivery service comes with tracking.
Once the label of your parcel is created you will automatically receive an email from DHL with your tracking number and shipment details.
Some pieces can be ready to ship but most of the time our pieces are hand fabricated to order.
Thus, allow approximately 2 weeks for production before shipping.
Once your order has been shipped transit times are between 3 to 6 working days door-to-door with Express Service, depending on destination.
Please note that custom clearance can add extra time.
Custom taxes and duties
Please note that our prices are not customs taxes and duties inclusive.
We are based in Mexico, and therefore duties and taxes may occur depending on your country and local customs duties. These charges are at the customers own expense.
In order to avoir any mistake of size, we invite you to check our sizing guide carefully before placing your order; if you have any doubt please contact us via our contact form or email at firstname.lastname@example.org, we will be more than happy to help.
Only items that come in regular sizes can be returned for exchange or store credit within 14 days from delivery. For custom made items based on your sizing specifications returns are not accepted due to customer error.
Items eligible for return must be returned in the same original condition and packaging, without damage. Shipping costs are covered by MAZ, as far as instructions are carefully followed.
Silver jewelry care
Maz jewelry are oxidized hand fabricated 925 sterling silver pieces.
Silver is a precious metal that requires proper care and attention thus to keep your pieces in the best conditions we recommend:
- to take off your jewelry when at the beach or swimming pool;
- to avoid contact with any household products, cosmetics and any chemical products;
- to avoid exposing your jewelry to extreme temperatures;
- to keep your jewelry seperate in a dry environment such as a jewelry box or a pouch.
If you need to clean your jewelry, you can:
- use baking soda with warm water and dry with a cloth;
- or use a polishing cloth.
Tombac jewelry care
Although tombac is a less precious metal than 925 sterling silver it requires as much care and attention to age in the best conditions.
Maz tombac jewlery is covered with a protective varnish to help prevent natural oxidation as tombac tends to oxidize fast when exposed to natural elements, the pH of the skin and daily life products.
Please read our silver jewelry care list of things to avoid.
How to fasten your choker
Maz choker necklaces come in two parts perfectly linked together in a specific order.
Do not force connect and disconnect the two elements, handle with care.
- To open your choker, disconnect the two elements by first unlocking from the side where the logo is. It is the side with a half sphere shaped clasp. Then slide out the opposite clasp.
- To fasten your choker, repeat the operation in reverse.
In case your choker gets loose
No panic, we have got your back.
Unlock your choker and gently squeeze the biggest element with both hands to reshape the cylinder shape.